Toronto: Hydro One announced a Pandemic Relief Fund March 13 to assist customers affected by the novel coronavirus (COVID-19). As part of its commitment to customers, Hydro One will offer financial assistance as well as increased payment flexibility to customers experiencing hardship.
"This is a difficult time for everyone and we want our customers to know that we're here to support them," said Mark Poweska, President and CEO, Hydro One. "We hope this fund provides our customers peace of mind so they can concentrate on what matters most – keeping their loved ones safe."
Hydro One is also extending its Winter Relief program. The program, first introduced by Hydro One and now mandated for the entire province, halts disconnections and reconnects customers experiencing hardship during the coldest months of the year.
More details about the Pandemic Relief Fund can be found at www.HydroOne.com/ReliefFund. Hydro One is encouraging customers concerned about their bill or upcoming usage to call 1-888-664-9376 to discuss the fund and what options are available.
"As Hydro One's largest shareholder, we are pleased by the actions taken by Hydro One to support their customers during this uncertain time," said Greg Rickford, Minister of Energy, Northern Development and Mines.
Subsequently, Hydro One announced further that on March 27, it was temporarily suspending late fees for all customers and returning approximately $5 million in security deposits to over 4,000 eligible business customers. Late payment fees will be suspended until May 7, 2020, in line with the Ontario government's recently announced rate relief program.
Hydro One no longer collects security deposits from residential customers after changing its policy in 2017.