As part of a recent communication effort, the Office of the Hydro One Ombudsman reached out to generators to make them aware of the services available to them through the office. Sophie Petrillo, the Hydro One Ombudsman, wrote to APPrO in June saying, “Anyone who has interacted with or been affected by Hydro One’s services or operations may contact us. This includes individuals or businesses who have been unable to resolve a problem with Hydro One, are experiencing unreasonable delays getting a response from the company or simply aren't sure where to turn next.”
In 2018 the office handled 477 complaints from the public and resolved 98.7% of cases within 30 days or less. The Ombudsman is independent of Hydro One’s operations and reports directly to the Hydro One Board of Directors.
For more information or to register a complaint, please visit www.HydroOneOmbudsman.com or call 1-844-608-8756.